Help centre · Billing and your account
Billing, invoices and closing your account
Change the card, download invoices, cancel, or close your account for good.
Billing is on the Billing card on App settings, and only admins can see it.
Changing the card and downloading invoices
Press the button on the Billing card to open Stripe's secure page, where you can change the card and download your invoices. Card details go straight to Stripe and never reach SiteCabin.
If a payment doesn't go through
The Billing card says so. Press Update the card and pay.
Cancelling
- SiteCabin is monthly, with no fixed term. Cancel on Stripe's page, from the Billing card.
- Everything keeps working to the end of the month you've paid for.
- After that the app is read-only, and you can start again from the Billing page at any time.
Closing your account for good
- Press Close my account for good. SiteCabin keeps working to the end of the month you've paid for, and nothing more is taken.
- After that it's read-only, and your records in SiteCabin are deleted 30 days later.
- Changed your mind before then? Press Keep my account.
- Your files stay in your own SharePoint either way.
Before closing, an admin can download all your SiteCabin records as one Excel workbook from App settings.
Prices and VAT are on the FAQ.
Stuck? Email support@sitecabinapp.co.uk and say which screen you were on. We reply within one working day.